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Customer Support

Customer Support Email Agent

Automatically draft accurate customer support replies using your own policies.

Workflow screenshot 1
Workflow screenshot 2

What It Does

When a new email arrives in Gmail, an AI classifier determines whether it is customer support related. If it is, a support agent retrieves relevant information from your internal policy and FAQ documents stored in a vector database, drafts a reply in the original email thread, and sends you a Telegram notification with a summary. Non-customer-support emails trigger a separate notification so nothing gets missed.

The Problem It Solves

Responding to repetitive customer support emails manually is time-consuming and inconsistent — especially when answers depend on internal policies that vary by situation. Most teams either respond slowly or give inaccurate answers when they can't find the right policy quickly enough.

Before & After

Before

  • Every support email read and replied to manually
  • Responses inconsistent depending on who handles them
  • Internal policies hard to reference quickly under volume
  • No system to separate support emails from general inbox

After

  • Every email classified automatically on arrival
  • Support agent drafts a policy-accurate reply in the original thread
  • Draft ready for human review and one-click sending
  • Telegram notification delivered with a summary of every email handled

Tools Used

n8nn8n GmailGmail OpenAIOpenAI PineconePinecone TelegramTelegram

WORK WITH ME

Want this built for your business?

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